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CVE-2024-57727

SimpleHelp — SimpleHelp Path Traversal Vulnerability

SimpleHelp · CWE-22 — Path traversal · in CISA KEV since 2025-02-13

KEV since 2025 · listed over a yearRansomwareCISA KEVActively Exploited
91

EVRS 91 of 100 Immediate

Patch Immediately

Rank 119 of 2,960 tracked

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Why it scores 91

Evidence available: 6 of 7 signals

Listed in the CISA KEV catalog, and associated with known ransomware campaigns.

  • CISA KEVApplied
  • RansomwareApplied
  • Vendor exploitationDid not apply
  • EPSSApplied
  • Microsoft Exploitability IndexNot applicable
  • Pre-patch disclosureNo data
  • KEV recencyDid not apply
  • CVSSApplied

The band answers “how soon”, not “how bad”. No data for: Pre-patch disclosure. Why some signals show no data

Fix

Patch or fixed version identified

CISA required action

Fixed in

simplehelp: update to 5.5.8 or later

Affected versions

  • simplehelp< 5.5.8

Remediation

Apply mitigations per vendor instructions or discontinue use of the product if mitigations are unavailable.

Fixed versions from NVD.

Evidence

Each value with its source
MeasureValueSource
CVSS base scoreHow severe the flaw is in itself. It does not say how likely an attack is. 7.5 NVD
FIRST EPSSFIRST's estimate of the chance this is exploited in the next 30 days, and how that ranks against all CVEs. 0.966 (99.88th pctl) FIRST EPSS
Actively exploitedWhether a source of record has confirmed attacks using it in the wild. Confirmed CISA KEV
Ransomware campaign useWhether CISA has seen ransomware operators use it. Known CISA KEV
CISA remediation deadlineThe date US federal agencies must have fixed or mitigated it. 2025-03-06 · KEV since 2025 · listed over a year CISA KEV
Public exploit moduleA module existing is not the same as active exploitation. Public module exists Metasploit
EUVD cross-referenceENISA's record: CVSS 9.1 (v3.1), assigned by mitre. Listed ENISA EUVD

Description

NVD

SimpleHelp remote support software v5.5.7 and before is vulnerable to multiple path traversal vulnerabilities that enable unauthenticated remote attackers to download arbitrary files from the SimpleHelp host via crafted HTTP requests. These files include server configuration files containing various secrets and hashed user passwords.

What CISA says to do

Public module

Metasploit lists a public normal-rank module for this CVE: SimpleHelp Path Traversal Vulnerability CVE-2024-57727 (scanner/http/simplehelp_toolbox_path_traversal). A module existing is not the same as active exploitation; see metasploit.com.