HCL BigFix (Patch)
Enterprise endpoint platform with peer/relay distribution
An automated, single-console patch-management solution that finds and fixes problems across all endpoints, wherever they are.
- On-premises, Virtual, CloudDeployment
- YesOn-prem option
- Relays + throttlingDistribution
- Quote onlyPublished price
- Classification
- Official/Verified: Patch management delivered as HCL BigFix Patch within the BigFix endpoint-management platform - a single intelligent agent covering many operating systems, managed from one console, deployable on-premises, virtual, or cloud. (Packaged within BigFix Lifecycle; patch + vulnerability remediation is also offered as BigFix Remediate.)
- Operating systems patched
- Official/Verified: The four major OS families - Windows, UNIX, Linux, and macOS - with the Lifecycle page citing support for 'more than 90 different OS versions.' The supported-software page enumerates Windows, macOS, many Linux distros (RHEL, Ubuntu, Amazon Linux, Rocky, Debian, CentOS, Oracle Linux, openSUSE) and Unix (AIX, Solaris, HP-UX), plus VMware ESXi.
- Third-party application patching
- Official/Verified: Yes - third-party application patching (named vendors include Adobe, Mozilla, Apple, and Oracle), organized into Base and Extended patch content. A specific aggregate application count is not stated.
- Patch discovery / vulnerability visibility
- Official/Verified: Patch content is delivered as Fixlets (a Patch Policy is a collection of Fixlets for a set of endpoints); agents detect security exposures and misconfigurations and the console shows a system-wide view of vulnerabilities and suggested remedies with near real-time visibility. BigFix Remediate adds CyberFOCUS Analytics to discover, prioritize, and remediate vulnerabilities.
- Automation & scheduling
- Official/Verified: Patch Policy provides automated, policy-based patching - configurable timing, frequency, and duration; staggered start times to distribute load; pre-caching and retry; and device-owner restart notifications. (Patch Policy in the WebUI currently covers Windows and RHEL patching.)
- Testing / staging
- Official/Verified: Staged/phased rollout via per-machine-group scheduled policies (each with tailored deployment parameters) and staggered start times; a named 'pilot/test group' term is not used on the pages reviewed.
- Reboot management
- Official/Verified: Patch Policy includes device-owner notifications for pending restarts, and Windows patch client settings include restart-handling controls; more detailed reboot-deferral/user-messaging timers live in the Patch for Windows user guide.
- Rollback / uninstall
- Official/Verified: A Microsoft Patch Rollback Task Wizard uninstalls patches by KB number (Windows/Microsoft); the docs note some patches require uninstallation outside the wizard.
- Content distribution
- Official/Verified: A relay architecture - hundreds to thousands of clients point to a single relay (which makes one request to the server), relays can chain, and bandwidth throttling can be set at server, relay, or client level - explicitly addressing limited-bandwidth and VPN-connected/distributed networks.
- Reporting & compliance
- Official/Verified: Detailed patch-compliance reporting with near real-time monitoring; Web Reports consolidates data across a deployment (overview graphs, computer properties, an Open Vulnerabilities list, and custom reporting). A separate HCL BigFix Compliance product also exists.
- ITSM / ticketing integration
- Official/Verified: ServiceNow integrations include a Service Graph Connector (near real-time CMDB enrichment), ServiceNow Vulnerability Response Patch Orchestration, an Inventory Spoke, and a bidirectional CMDB data flow, covering incident/problem/change management.
- Remote control / remote access
- Official/Verified: Yes - BigFix Remote Control, a separate module within BigFix Lifecycle, supporting peer-to-peer or centrally-managed sessions with authentication and session recording.
- Agent model
- Official/Verified: A single intelligent BigFix Agent on every endpoint (operating in under 10 MB of RAM) does most analysis and enforcement locally; the architecture also includes Server(s), Relays, Console, Web Reports, WebUI, and a Plugin Portal for cloud/modern device management.
- Scale
- Official/Verified: BigFix states single-server scale of 'up to 250,000' endpoints (platform docs) and 'up to 300,000 endpoints per management server' (Remediate product page) - both figures appear on official pages and are shown here as stated.
- Data residency / certifications
- Data residency regions and security certifications (e.g., SOC 2 / ISO 27001 / FedRAMP) for BigFix's cloud offerings are not stated on the product/docs pages reviewed; confirm with HCL's trust/security pages.
- Pricing
- No public price. HCL BigFix pricing is quote-based (typically per client device, tiered); official pages direct prospects to contact HCL for a quote.Enterprise/quote-based. Confirm pricing, packaging (Lifecycle vs Remediate), and licensing metric directly with HCL.
- Company-size fit
- EVULNABLE Assessment: BigFix's single-agent breadth (90+ OS versions including Unix), relay-based bandwidth handling, and single-server scale into the hundreds of thousands make it a fit for mid-market, enterprise, global-enterprise, and government estates - especially heterogeneous, distributed, or low-bandwidth environments. Running the on-prem server infrastructure is the trade-off to weigh for smaller teams.
- How the vendor positions it
- HCL positions BigFix for large, diverse, distributed estates - managing endpoints 'regardless of their location, connection type, or operational status,' across servers, desktops, laptops, mobile, point-of-sale, ATMs, and kiosks - and publishes MSP and government-oriented materials.
Last verified: September 6, 2026 Confirm current details directly with the vendor.
